Frequently Asked Questions

If you cannot find an answer below, please email us at service@ecodownunder.com.au

Our Company

Ecodownunder is a family run Australian business since 1997.

Back then we were frustrated by the poor quality of bed and bath products available in Australia and that was the impetus for Ecodownunder, and the creation of the best quality bed and bath collection made without harsh chemicals and synthetics.

“We know we’re not perfect, but we continually assess and look to improve the way we do things at every level of the business. A high for us was eliminating single use plastic from our stores. We redesigned our packaging and our bedding is now delivered to customers in organic cotton reusable shopping bags.

The Eco in Ecodownunder continues to be at the heart of the business as we develop our natural range of bed and bath linen which uses either organic or eco natural fibres.

Downunder - we produce as much as possible within Australia when it makes sense to do so. Our comfort range uses the finest natural fibres, made in Australia, which we believe grows the best wool to be found anywhere in the world.

At Ecodownunder we skip the middleman and work directly with our suppliers in both Australia and India. 

We do not have expensive overheads and this enables us to sell our products at a fair price, so that everyone can afford sustainable organic and eco friendly natural alternatives.

Please compare our products with other Retailers and see the difference for yourself. 

We try to have as many products as possible made in Australia, this includes:

  • All Quilts
  • Mattress Protectors
  • Pillows
  • Underlays/Toppers/Underblankets
  • Candles
  • Soap

All of our other products are made in India from locally sourced fibres (excluding Linen which is European), this includes:

  • Sheets
  • Quilt Covers
  • Coverlets and Blankets
  • Towels
  • Bath Robes
  • Linen products are made up in India using European Flax Linen
  • Bamboo is grown and processed into fibre then sheeting fabric in India 

At Ecodownunder we work hard to keep provide all our products at a reasonable price so that everyone can afford an eco alternative. Please compare our prices to other Retailers.

We do not offer Wholesale pricing, but we do offer:

  • 10% discount for orders over $200.00 plus free shipping *
  • 15% discount for orders over $2,000.00 plus free shipping *
  • If your order is over $5,000.00 please email us at Ecobnb@ecodownunder.com.au

* Shipping is within Australia and some charges may apply for remote areas and islands off Australia due to their high delivery costs.

If you have any queries, please email Ecobnb@ecodownunder.com.au 

Our Products

All Ecodownunder products are made from natural fibres, so it is important that you follow the Care Instructions provided on each product.

We have provided some tips to help prolong the life of your eco products.

Pre-Wash Sorting

Proper sorting of your washing is essential, washing like colours and fabrics together is key.

  • Wash your towels separately.
  • Never overload your washing machine.
  • Never leave washing powder or detergent sitting on top of the washing as this may cause spotting on the fabric (caused from the powder).
  • Always use a gentle eco friendly washing power/detergent
  • For the pre treatment of stains we recommend you use “Tuff Stuff” which is a vegan, natural cleaning soap. Tuff Stuff includes Lemon Eucalyptus an essential oil that helps lift stubborn stains from most textiles. You can spot clean small or large areas. This is a ready to use netted soap and feedback from customers is that it has lifted dirt, grease, oil, grass stains, red wine, blood and even ink.

Fabric Softener not recommended

We do not recommend the use of Fabric Softeners as this puts a film on the products and make them less absorbent.

.... READ MORE 

Most new towels will shed a little excess lint at first. A few initial washes will eliminate this problem and leave your towels ready for use.

If you cannot line dry your towels, do not use a hot setting on you dryer as this will overheat the cotton fibres and cause them to break down, creating excess linting. Instead use a warm dryer. 

Yes we do sell Egyptian Cotton Sheets

Egyptian cotton is heralded as being the mark of luxury, these bed sheets have a percale weave that gives the fabric a matte look with a crisp feel.  

Yes we sell Egyptian Cotton Towels

We select the finest 900 GSM premium long-staple combed cotton and use double ply construction to make these towels incredibly plush, super absorbent, stronger and more durable.

Egyptian Cotton Pile Range includes : Bath Towels, Hand Towels, Face Washers and Bath Mats. 

Yes we sell Organic Cotton Towels and have a few ranges to choose from, depending what suits you.

Plush Luxury Organic Cotton Towels These are thick and thirsty towels.

Ribbed Whitehaven Organic Cotton Towels 

We have blended bamboo & cotton to create a luxuriously soft, silk-like and absorbent Bamboo Cotton Towel.

The bamboo used in these towels is processed into a fibre using organic chemicals that are covered under the Oeko-Tex Standard 100 certification and are 100% recyclable. 

The most comfortable sheets are those that are made from 100% natural fibres.

Choosing the best bed sheets is a matter of personal preference and depends upon how you like your sheets to feel against your skin.

We have developed an extensive range of bed sheets to ensure we have sheets you will love to sleep in.

Our bed linen range includes pure linen sheets, flannelette sheets, Egyptian cotton sheets, 1000 thread count sheets, linen cotton blend, pure organic cotton sheets and our best-selling signature eco cotton sheets

Sheets are generally sold in sheet sets in all sizes including super king and king single sheets. Linen sheets are available as individual fitted and flat sheets. This allows the opportunity to use your creative flare to style your own combination, by mixing and matching colours which are designed to complement one another.

Ecodownunder White Eco Cotton Sheets are available to purchase as individual fitted sheets or flat sheets. Sheet sizes in this range include king single, long single, super king fitted sheets and in queen and king size fitted sheets. We offer a choice of a 37cm wall or for those who have a deeper mattress, a 50 cm wall.

READ MORE.........
 

Thread Count refers to the number of actual threads per square inch of fabric. This is calculated by counting the number of horizontal threads and the number of vertical threads which make up the weave of the fabric.

However, the best way to determine if the sheets are right for you is to feel them, rather than depending on thread count. 

Please check the size chart prior to purchasing as some sizes vary slightly between sheet types

Queen50 - this has a 50cm depth or wall and is suited to a deep Queen mattress (40-50cm)

King50 - this has a 50cm depth or wall and is suited to a deep King mattress (40-50cm)

You can purchase White Eco Cotton Sheets in individals or Sea Glass or Soft Grey in sets with the fitted having a 50cm deep wall.

Most other sheets have a standard 37cm wall. 

I didn’t add any bleach or whiteners to the washing machine, so what caused those discoloured patches and spots on my sheets and towels?

Many products contain agents and chemicals that can take the colour out of natural fibres, leaving discoloured patches or spots on sheets or towels. In some cases the patches do not appear until after washing.

The colour of the patches may vary depending on the colour of the product (i.e. white patches will appear on blue towels, yellow/orange patches will appear on grey towels - see examples below).

Some of the culprits that cause these discoloured patches include:

  • Makeup - don't forget to remove your makeup before going to bed. Some cosmetics contain active ingredients that can discolour your sheets and pillowcases permanently.
  • Hair dye and some hair products can also leave discoloured patches, these show up, particularly, on pillowcases. So Before you go to bed your hair is dry.
  • Facial cleansers and creams that haven't been thoroughly washed off your hands before grabbing the towel can leave marks.
  • Acne creams or ointments that contain benzoyl peroxide and similar prescription products can cause staining.
  • Whitening toothpaste and mouth wash - these products can easily be transferred to your towels and they may not appear immediately.

Bleach marks appear white on blue coloured towels :

Bleach marks on a blue towel:

Bleach marks appear an orange or reddish colour on grey towels:

Bleach marks on a Grey towel

We DO NOT recommend using any fabric softeners on your bath linen.

Fabric softeners leave a coating on towels, which reduces their absorbency and eventually leads to towel feeling like scratchy cardboard.

We suggest that instead of using fabric softener, you can halve the washing powder/detergent and add two tablespoons of white wine vinegar to the wash. 

At times snags or pulls appear in new towels that have not yet been washed, or existing towels get gt caught on sharp objects. To fix this, you can simply use a sharp pair of scissors to snip the snag at the level of pile. This will not impact on the use of the towel, nor will it unravel. 

Yes they are cotton seeds. As we use only natural cotton fill in our mattress protectors, from time to time, small cotton seeds may be caught in the cotton fibre and become visible when washed.

These are all natural and do not effect the use of the mattress protector. 

No we do not use blankets or TOG ratings to determine how warm a quilt is. There are many variables and the blankets can be made from cotton, wool, polyester etc.. and all have different weights and warmth effect.

This is because the warmth of a quilt will depend on:

  • how warm your house/room is
  • how hot/cold do you get
  • do you have aircon in your house/room
  • does your bedroom face north or south

Our quits are designed in Australia for our seasons.

  • If you live a colder climate in southern parts of Australia, then you should consider an all seasons or winter quilt.
  • If you live in warmer climate in northern parts of Australia, then you should consider a lighter summer or all seasons quilt. 

Toitū enviromark gold is the second step in the Environmental Management System journey in New Zealand. An Environmental Management System (EMS) is a planned approach to managing environmental impacts. The "Toitū enviromark" programme mentors organisations to develop, implement and maintain an EMS and verifies their work. 

In short the answer is no unless you want to risk damaging your product as the agitation on the washing machine can still cause natural fibres to interlock.

Our Linen is 165 GSM

The most comfortable sheets are those that are made from 100% natural fibres. 

Choosing the best bed sheets is a matter of personal preference and depends upon how you like your sheets to feel against your skin.  

We have developed an extensive range of bed sheets to ensure we have sheets you will love to sleep in. Our bed linen range includes: 

For more information click on the link below:

How do I choose the Right Sheets

The Japara Cotton used does NOT contain any wax - bees wax or paraffin wax.

Our Makers use a tightly woven weave that is pure cotton to ensure that no cotton or wool leaches from the quilt. This is still referred to as Japara Cotton. 

Ecodownunder down and feather bedding is ethically sourced and is made from a by product of the Australian food industry.  No farms raise birds purely for their feathers.  The down and feather would become a waste material if not used for bedding and clothing.  By using a waste product from the food industry,  it avoids the manufacture of synthetic materials which have a higher carbon footprint.

Shopping Online

Generally, Ecodownunder Retail Stores and the Online Store will carry the same products.

The Retail Store may exclude "Online only" promotions from time to time.

Our Online Store will carry the full range of products available, however some "Sale or End of Line Clearance Items" may be only available in Retail Stores.

Once you have paid for an order we cannot apply any further discounts or discount codes.

The code that you have been given can be used on any future purchase within 3 months of date received. 

Only 1 discount can be applied per order.

If your order is over $200.00 then we will automatically give you a 10% discount. If this is applied, then no other discount codes can be applied to that order.

If you have received a discount code for joining us, this can be applied to future orders under $200.00 and over $50.00. 

This will be because you registered to receive updates from us, this process does not create an account for you.

You will need to set up an account separately and you will receive an email to verify your email address. You can do this at checkout.

To avoid emails going into SPAM, please include Service@ecodownunder.com.au in your contacts. 

We pack all orders in organic cotton bags (we do not have or use plastic packaging on our products).

For sending orders via Couriers and Australia Post - we use re-cycled courier bags or dirt bags (compostable black bags). However, the one we select will depend on the size of your order.

We want to use all compostable bags, but at this stage we cannot find a robust, reliable compostable bag big enough for our larger orders (such as quilts) that will not split or get damaged during delivery. For these orders we use recycled bags that can also be recycled again.

We only Ship orders within Australia. 

If your order is over $100.00 then delivery is free Australia Wide - with the exception of bulky orders being delivered to remote areas. For these orders we will let you know if there are any additional delivery costs. 

Once we receive your order we pack the order within the next 2 business days. The delivery times are calculated from when the order is picked up at our warehouse.

The delivery by Courier or Australia Post will depend on the delivery address.

For more details on deliveries across Australia, please click on the link below:

AUSTRALIA WIDE DELIVERY TIMES 

Can you please email Service@ecodownunder.com.au with the new/correct delivery address (we require this in writing so that there are no mistakes when changing the address).

We can adjust the delivery address if the order has not been processed.

If the order has been processed you will need to contact the Courier or Australia Post (via the tracking number provided) to organise re-delivery to the new address.
 

If you received confirmation that your order has been dispatched:

  • Check the tracking number, this will provide an estimated delivery time.
  • If the delivery information does not match the delivery timeframe, then you can put in an inquiry to the carrier or email Ecodownunder at Service@ecodownunder.com.au

If you have not received confirmation that your order has been dispatched:

  • Check the delivery TIMES to determine when you should be receiving your order, and if this is outside the delivery times, please email Service@ecodownunder.com.au and quote your Order Number and we will follow up. 

Your can pay for your order using any of the following:

  • Credit Cards VISA or MASTERCARD 
  • Paypal
  • Bank Transfer
    • Account Name: Ecodownunder
    • Account Number: 176605
    • BSB: 034230
    • Reference: your order number 

Cancelling an Order

Unpaid Orders - These can be cancelled at any time.

Paid Orders - Once Payment has been made there is only a small window of opportunity to cancel the order.

Initially, you will need to email Service@ecodownunder.com.au and request that the order be cancelled.

The Online Staff will determine if this is possible and email you back with the outcome.

  • If processing of the order has started, then we are unable to cancel your order.
  • If the order cannot be cancelled, then you can return it to Ecodownunder for a refund - click through to our Returns Policy for more details. 

Yes you can return or exchange your products within 365 days from purchase to our Online Store or one of our Retail Stores.

The returns must meet the requirements of our 365 Days Returns policy, in that they are unused, unwashed and still in the original packaging/ribbon tied and in the same condition you received them (they have not been unpacked or washed).  

All returns must include a copy of your receipt (Online must have a copy of the paid order - not the packing slip received with the order), and attach a copy of the "RETURNS FORM

The following are excluded and cannot be returned for Change of Mind or because an incorrect item was selected.

  • Pillows
  • Quilts
  • Under blankets / underlays / mattress toppers
  • Mattress and pillow protectors
  • Cushion Inserts
  • Sale or clearance items

If unsure please email Service@ecodownunder.com.au 

Your order can be changed but there is only a small window of opportunity to do this.

You will need to email Service@ecodownunder.com.au as soon as possible and request that the order be changed outlining the changes you require.

The Online Staff will determine if this is possible and confirm back to you either way via email.

  • If the order can be changed, they will send through a revised order for you to check and approve. There may be an additional payment due or a partial refund.
  • If Online Staff have commenced processing the order, it cannot be changed. You can return for an exchange once received. Please refer to our 365 Easy Returns for details. 

No this is not automatically transferred.

If you select Bank Transfer as your payment option, you will need to go into your bank account and transfer the order amount to Ecodownunder's bank account.

Our Bank Details are:

Bank Account Name: Ecodownunder

Bank Account Number: 176605

Bank BSB: 034230

Please Note - we wait 14 days for payment prior to cancelling an order (as we assume you not longer require the order).

Our Stores

Directions

74 Old Barrenjoey Rd

Ph 0411 638 228

www.ecodownunder.com.au

Opening Hours

Mon, Weds, Thurs, Fri 10-5

Sat 10-2

Sun & Tues closed until further notice.

Mona Vale is open Tues 10-5 

Directions

7B Lawrence St

Ph 0435 329 935

www.ecodownunder.com.au

Tues, Weds, Thur, Fri 10 - 5

Sat 10 - 2

Sun & Mon closed until further notice.

Directions

12 Sydney Rd (nr Corso)

Ph 0435 095 571

www.ecodownunder.com.

Opening Hours

Mon, Tues Thurs, Fri 10-5

Sat 10-2

Sun 10-2

Weds closed until further notice. 

Directions

12 Park St

Ph 0422 918 611

www.ecodownunder.com.

Mon, Tues, Thurs, Fri 10-5

Sat 10-2

Weds & Sun closed until further notice

Avalon Beach is open Weds 10-5 

Directions

276 Oxford St

Ph 0431 984 895

www.ecodownunder.com.

Tues, Weds, Thur, Fri 10-5

Sat 10-2

Sun & Mon closed until further notice