FREE SHIPPING ON ALL ORDERS over $50 WITHIN AUSTRALIA

WITH THE EXCEPTION of some remote/country and island areas where costs are high, we may have to pass on some of the charges for large or bulky orders.  We will contact you should this be the case.

Estimated Delivery time frames are based on the time taken once the order has been picked up from our Warehouse.

NOTE:  We do not deliver to  POST OFFICE BOXES or PARCEL LOCKERS.  Please contact us if this is your only option.

OK To Leave

Tick YES Only if your order is "OK to Leave"  By ticking YES you are authorising the courier to leave your parcel unattended at your address.  Please ensure that it is safe for the courier company to leave this parcel at your address before selecting this option.  Ecodownunder do not take responsibility for stolen parcels, these must be reported to the police.

Not OK to Leave

Tick NO Only if your order  is "Not OK to Leave"  and a signature is required as proof of delivery. If no one is home to accept, the Courier will leave a card with a number for you to call and organise re-delivery at a more convenient time for you.

Parcel undelivered - if the courier has attempted to deliver your parcel, but has been unsuccessful, then your parcel may be returned to Ecodownunder.  If this occurs, we will contact you to organise re-delivery (there may be charges associated with the re-delivery of your order).

We endeavour to get your order picked and packed within 1-2 business days of receiving your order. 

We will use SENDLE Couriers where possible, and Australia Post (depending on delivery address) to deliver all parcels - NOTE We do not deliver to PO Boxes.

Lost Parcels

At Ecodownunder, we strive to ensure timely and efficient delivery of all orders. However, when parcels are dispatched through third-party Couriers or Australia Post, there may occasionally be unforeseen delays in the delivery process. These delays can occur due to factors outside of our control, such as weather conditions, high delivery volumes, or logistical issues.

Investigation Process:

In the event that a parcel is delayed or marked as "not delivered” or “missing," we begin an investigation with the relevant Courier or Australia Post. This process can take time, as the courier or postal service works to locate the parcel and verify its status. We ask that our customers allow sufficient time for the investigation to be completed before we take further action.

Policy on Resending or Refunding:

We understand that delayed or lost parcels can be frustrating, and we appreciate your patience during this time. Please note the following regarding resending or refunding orders:

1. Investigation Timeline: We will wait for the official investigation to be completed by the third-party courier or Australia Post. The duration of this investigation can vary, but it typically takes  5-7 business days.
2. Resending Orders: We will not resend an order until the investigation has been concluded and it has been confirmed that the parcel cannot be located or delivered. This helps to avoid sending duplicate orders unnecessarily.
3. Refunds: Refunds will only be processed once the investigation confirms that the parcel is lost or undeliverable and cannot be located. We cannot issue refunds before this confirmation.

Our team will remain in contact with you and keep you informed about the progress of the investigation.

ESTIMATED DELIVERY TIMES FROM PICKUP - THESE MAY CHANGE DUE TO UNFORSEEN CIRCUMSTANCES.

NEW SOUTH WALES

Sydney & Metro areas – 1-3 business days

NSW Regional & Country areas – 3-14 business days

QUEENSLAND

Brisbane & Metro areas – 2-4 business days

Queensland Regional & Country areas – 3-14 business days

VICTORIA

Melbourne & Metro areas – 2-4 business days

Victoria Regional & Country areas – 3-14 business days

WESTERN AUSTRALIA

Perth & Metro areas – 2-9 business days

Western Australia Regional areas – 3-14 business days

SOUTH AUSTRALIA

Adelaide & Metro areas – 2-4 business days

South Australia Regional areas – 3-14 business days

TASMANIA

Hobart & City areas – 2-5 business days

Tasmania Regional & Country areas – 3-14 business days

NORTHERN TERRITORY

Darwin & City areas – 2-5 business days

Northern Territory Regional & Country areas – 3-14 business days