Delivery of Your Order

FREE SHIPPING ON ALL ORDERS over $50 WITHIN AUSTRALIA

With the exception of some country and island areas where costs are high, we may have to pass on some of the charges for large or bulky orders.  We will contact you should this be the case.

Estimated Delivery time frames are based on the time taken once the order has been picked up from our Warehouse.

NOTE:  We do not deliver to  POST OFFICE BOXES or PARCEL LOCKERS.  Please contact us if this is your only option.

NEW SOUTH WALES

Sydney & Metro areas – 1-3 business days

NSW Regional & Country areas – 3-14 business days

QUEENSLAND

Brisbane & Metro areas – 2-4 business days

Queensland Regional & Country areas – 3-14 business days

VICTORIA

Melbourne & Metro areas – 2-4 business days

Victoria Regional & Country areas – 3-14 business days

WESTERN AUSTRALIA

Perth & Metro areas – 2-9 business days

Western Australia Regional areas – 3-14 business days

SOUTH AUSTRALIA

Adelaide & Metro areas – 2-4 business days

South Australia Regional areas – 3-14 business days

TASMANIA

Hobart & City areas – 2-5 business days

Tasmania Regional & Country areas – 3-14 business days

NORTHERN TERRITORY

Darwin & City areas – 2-5 business days

Northern Territory Regional & Country areas – 3-14 business days

 OK To Leave

Tick YES Only if your order is "OK to Leave"  By ticking YES you are authorising the courier to leave your parcel unattended at your address.  Please ensure that it is safe for the courier company to leave this parcel at your address before selecting this option.  Ecodownunder do not take responsibility for stolen parcels, these must be reported to the police.

Not OK to Leave

Tick NO Only if your order  is "Not OK to Leave"  and a signature is required as proof of delivery. If no one is home to accept, the Courier will leave a card with a number for you to call and organise re-delivery at a more convenient time for you.

Parcel undelivered - if the courier has attempted to deliver your parcel, but has been unsuccessful, then your parcel may be returned to Ecodownunder.  If this occurs, we will contact you to organise re-delivery (there may be charges associated with the re-delivery of your order).

We endeavour to get your order picked and packed within 1-2 business days of receiving your order. 

We will use SENDLE Couriers where possible, and Australia Post (depending on delivery address) to deliver all parcels - NOTE We do not deliver to PO Boxes.

NEW SOUTH WALES

Sydney & Metro areas – 1-5 business day

NSW Regional & Country areas – 1-7 business days

QUEENSLAND

Brisbane & Metro areas – 1-5 business days

Queensland Regional & Country areas – 2-10 business days

VICTORIA 

Melbourne & Metro areas – 1-5 business days

Victoria Regional & Country areas – 3-14 business days

WESTERN AUSTRALIA

Perth & Metro areas – 2-9 business days

Western Australia Regional areas – 3-14 business days

SOUTH AUSTRALIA

Adelaide & Metro areas – 1-7 business days

South Australia Regional areas – 3-14 business days

TASMANIA

Hobart & City areas – 2-7 business days

Tasmania Regional & Country areas – 3-14 business days

NORTHERN TERRITORY

Darwin & City areas – 2-7 business days

Northern Territory Regional & Country areas – 3-14 business days

Lost Parcels

Ecodownunder will work with Australia Post or Sendle - Courier Service to assist in locating lost parcels.  

  • Check Tracking Number to Determine Delivery Date
    Please ensure that you have checked the tracking number to determine if your parcel has been delivered or is about to be delivered.

  • Parcel Not Delivered by Delivery Date
    If the parcel has not been delivered by the estimated delivery date, please notify Australia Post or Sendle - depending which company was delivering your parcel.  You can also contact Ecodownunder and we will raise a "lost parcel" enquiry on your behalf and follow up.
  • Stolen Parcel
    If proof of delivery is provided from Australia Post or Sendle, but parcel appears to stolen, please report this to the police.   

    Australia Post and Sendle do not provide any insurance should this occur.

    Also, please provide feedback to Ecodownunder in relation the lost parcel.

Payment

Ecodownunder will appear on your credit card or bank statement for any payments made.

We accept online payment in a secure environment via Credit Card (Visa or Mastercard) PayPal or Bank Transfer.

All prices are quoted in Australia Dollars and are inclusive of GST.

365 Easy Returns Guarantee

We understand that sometimes you just change your mind. That’s why you can return most things anytime up to a year after purchase for a full refund or exchange. 

All returns must be in original condition, have tags attached and be unused/unwashed.

Please send your returns to:

ecodownunder Online

Unit 29, 1-3 Jubilee Ave
Warriewood 
NSW 2102
Australia

Exclusions - due to Health Concerns:

  • pillows
  • quilts
  • under blankets
  • mattress and pillow protectors
  • sale and clearance items

Faulty Products

The product must have been purchased within 2 months of notifying Ecodownunder of the fault.

Please note that wear and tear of the product under normal use is not considered a fault.  If you are unsure, please email

Service@ecodownunder.com.au and include a photo of the fault.

Once we receive the product, we will review and if it is faulty, we will provide a replacement or full refund (you decide which you want) and we will refund any postal costs incurred for the return.

Please refer to our "FAQs" section for more information.

Any products being returned via post should be addressed to:

Ecodownunder Online

Unit 29, 1-3 Jubilee Ave

Warriewood
NSW 2102
Australia