Privacy Policy

Ecodownunder Pty Ltd

Ecodownunder Pty Ltd is committed to protecting your privacy and providing a high standard of customer service. This Privacy Policy explains how we collect, hold, use and disclose your personal information.

We handle personal information in accordance with our obligations under the Privacy Act 1988 and the Australian Privacy Principles.

Collection of Personal Information

We collect personal information reasonably necessary to operate our retail business and provide our products and services.

We may collect information when you:

  • Create an online account or place an order as a guest.

  • Make a payment for a purchase.

  • Subscribe to our newsletters or request product information.

  • Contact us with an enquiry or request assistance.

This information may include your name, billing and delivery addresses, telephone number, email address, order history and information you provide when communicating with us. Payment details are collected as part of the checkout process and handled by the relevant payment provider.

If you choose not to provide information needed to process an order or respond to an enquiry, we may be unable to provide the requested service.

Use of Personal Information

We use your personal information to:

  • Process payments, fulfil orders and arrange delivery.

  • Communicate with you about purchases and enquiries.

  • Manage your account and provide customer support.

  • Send newsletters and product updates where you have consented or where otherwise permitted by law.

  • Improve our website, products and customer service.

  • Meet our legal obligations.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

We will only use your information for the purposes for which it was collected, or for other purposes where you have consented or where permitted or required by law.

Website Usage Information

When you visit our website, we may collect technical and browsing information, including:

  • Browser type, version and language.

  • Operating system and device information.

  • Pages visited and the time of access.

  • The website that referred you to us.

We use this information to understand website traffic, improve your browsing experience and provide relevant content. Where this information identifies you or can reasonably be linked to you, we treat it as personal information.

Disclosure of Personal Information

We may share personal information with service providers where reasonably necessary to operate our business and provide our services. These may include payment processors, delivery providers, website and technology providers, and email service providers.

We may also disclose information with your consent or where permitted or required by law.

Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

When information is no longer needed, we take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below. We may ask you to verify your identity or submit your request in writing to protect your privacy.

If we cannot grant your request, we will explain the reason, subject to any legal restrictions.

Privacy Enquiries and Complaints

If you have a question or concern about how we handle your personal information, please contact us. We will review your enquiry or complaint and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The current version will be published on our website.

Updating this policy does not, by itself, authorise us to use your information for a new purpose.

Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact us during business hours, Monday to Friday.

Email: service@ecodownunder.com.au
Please use the subject line “Privacy Policy”.

Post:
Ecodownunder Pty Ltd
PO Box 1447
Mona Vale NSW 2103