Terms & Conditions

Terms & Conditions

When purchasing products from Ecodownunder you agree to the terms and conditions outlined below:

Web Site Sales

  • Orders cannot be changed once processed.

  • Ecodownunder may offer Promotions and Sales that are exclusive to the Ecodownunder Web Site and that DO NOT apply, nor are they available in any Ecodownunder Retail Stores.

  • From time to time prices may vary between Ecodownunder Retail Stores and the Online Store.

  • Ecodownunder will always try to fill your order, however, if we are out of stock we will offer a similar replacement product or refund your money.

  • When purchasing online,  the colour of the product that displays on your screen may not be an exact match of the colour of the product.  Rarely does an image appear the same across different devices.  Please check the colour of your purchase matches your expectations before you remove the ribbon. 

    We are not able to exchange products which have been put on the bed for reasons of hygiene. 

Online Discount Vouchers or Codes

  • Only Ecodownunder authorised codes can be used. These codes can be withdrawn at any time.

Gift Certificates

  • Can be redeemed online or in store
  • Purchased online will be automatically emailed.  To Redeem in Store, you must take a printed copy to give to the Store
  • Will not be replaced, refunded if lost or destroyed or altered in any way

      Discount with with Newsletter Subscription

      Ecodownunder is offering a 10% discount for new subscribers to our Newsletter, the discount is provided to customers with the following terms:

      • any orders where the 10% discount code is used must be $50.00 or more
      • one discount code per customer
      • the code is valid to use within 3 months from date registered
      • the discount code cannot be used in conjunction with any other coupons or offers
      • the discount code can not be applied retrospectively, once a customer has made payment we are unable to apply the code

        Free Delivery (Australia Only) on all Orders over $50.00

        Ecodownunder is offering Free Delivery on orders over $50. 

        If orders are not collected or returned to our Warehouse because no one has collected or signed for the delivery, then there will be a minimum charge of $10 for re-delivery.

        NOTE: WE DO NOT DELIVER TO PO BOXES or PARCEL LOCKERS.  PLEASE CONTACT US IF THIS IS YOUR ONLY OPTION.

        Delivery and Returns

        Click on this link for Returns  or this link for Deliveries

          Price Changes

          Ecodownunder reserves the right to change its prices without notice.