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We understand that sometimes you just change your mind. That’s why you can return most things anytime up to a year after purchase for a full refund or exchange.
All returns must be in original condition, have tags attached and be unused/unwashed and include proof of purchase.
Please CLICK On this Link to download a copy of our Returns Form. This must be included with your return.
Note: Ecodownunder does not refund postage for change of mind returns. Where free shipping was offered a flat rate of $10 will be deducted from the refund for any change of mind returns.
Please send your returns to:
12 Park St
THIS EXCLUDES THE FOLLOWING PRODUCT THAT CANNOT BE RETURN FOR CHANGE OF MIND OR IF INCORRECT SELECTION WAS MADE.
If a product is considered faulty, you can return it to either our online store (via mail) or to one of our retail stores, along with proof of purchase.
Once the product is has been assessed, and if determined to be faulty, we will provide a replacement or full refund (you decide which you want) and we will refund any postal costs for the return.