365 Days Easy Returns

At Ecodownunder, we understand that sometimes you may change your mind. That’s why we offer the flexibility to return most items within one year of purchase for a full refund or exchange.

To initiate a return, whether purchased from our online store or a retail location, please ensure the following conditions are met:

  • The item must be in its original condition, as received.
  • The item should still be folded with tags attached and in its original packaging.
  • The item must be unused and unwashed.
  • A valid proof of purchase is required.

Please note that we cannot accept returns or exchanges for items that have been used, washed, or removed from their original packaging. This includes any product placed on a bed or mattress.

Exclusions:

The following items cannot be returned for a change of mind or incorrect size selection:

  • Pillows
  • Cushion inserts
  • Quilts
  • Under blankets / underlays / mattress toppers
  • Mattress and pillow protectors

Additionally, SALE or CLEARANCE items are considered final sale and cannot be returned.

Online Returns

Before sending your return, please email our customer service at 

Service@ecodownunder.com.au to notify us of your return.

For returns that meet our returns policy, please send your item/s to the following address:

Ecodownunder Online
Unit 29, 1-3 Jubilee Avenue
Warriewood, NSW 2102

Returning an Online purchased order to an Ecodownunder Store

  • Product Exchanges: Purchases made from our Online Store can be returned to an Ecodownunder store for exchange only (no refunds). A copy of your online receipt or invoice is required for the exchange.
  • Refunds: Ecodownunder retail stores are unable to process refunds directly in-store. However, if you return an item to a retail store, it will be assessed, and if it meets our returns policy, the refund will be processed online where the order was originally placed. A copy of your invoice or receipt is required for processing.

Please click here to download and include the Returns Form with your online return.

Note: Ecodownunder does not refund shipping fees for change of mind returns. If free shipping was offered, a flat rate of $10 will be deducted from the refund amount for any change of mind returns.

If the colour is not as expected, please refrain from using, opening, or washing the products. Return them to us for a refund.

Please send all returns, along with the Returns Form, to:
Ecodownunder Online
Unit 29, 1-3 Jubilee Ave
Warriewood, NSW 2102

Faulty Products

If you believe a product is faulty, it must have been purchased within three months of notifying Ecodownunder of the issue. Please note that wear and tear from normal use is not considered a fault.

For assistance, please email us at service@ecodownunder.com.au with a photo of the fault. Upon receiving the returned product, we will assess the issue and, if deemed faulty, offer store credit, a replacement or refund. We will also refund any postal costs incurred for return that is deemed faulty.

Faulty items can also be returned to one of our Retail stores for processing.

This policy ensures a smooth and transparent returns process for all our valued customers.