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UPDATE 1/9/2021: For customers who receive deliveries via Australia Post (i.e Post Boxes or remote areas) - they are currently experiencing delays with deliveries due to the huge increase of online orders - please be patient as they are doing their best to get your order to you as soon as possible - thank you.
With the exception of some country and island areas where costs are high, we may have to pass on some of the charges for large or bulky orders. We will contact you should this be the case.
Estimated Delivery time frames are based on the time taken once the order has been picked up from our Warehouse.
OK To Leave
Tick YES Only if your order is "OK to Leave" By ticking YES you are authorising the courier to leave your parcel unattended at your address. Please ensure that it is safe for the courier company to leave this parcel at your address before selecting this option.
Tick NO Only if your order is "Not OK to Leave" and a signature is required as proof of delivery. If no one is home to accept, the Courier will leave a card with a number for you to call and organise re-delivery at a more convenient time for you.
Parcel undelivered - if the courier has attempted to deliver your parcel, but has been unsuccessful, then your parcel may be returned to Ecodownunder. If this occurs, we will contact you to organise re-delivery (there may be charges associated with the re-delivery of your order).
We endeavour to get your order picked and packed within 1-2 business days of receiving your order.
We will use SENDLE Couriers where possible, as well as Australia Post (depending on delivery address) to deliver all parcels.
NEW SOUTH WALES
Sydney & Metro areas – 1-5 business day
NSW Regional & Country areas – 1-7 business days
Brisbane & Metro areas – 1-5 business days
Queensland Regional & Country areas – 2-10 business days
Melbourne & Metro areas – 1-5 business days
Victoria Regional & Country areas – 3-14 business days
Perth & Metro areas – 2-9 business days
Western Australia Regional areas – 3-14 business days
Adelaide & Metro areas – 1-7 business days
South Australia Regional areas – 3-14 business days
Hobart & City areas – 2-7 business days
Tasmania Regional & Country areas – 3-14 business days
Darwin & City areas – 2-7 business days
Northern Territory Regional & Country areas – 3-14 business days
Ecodownunder will appear on your credit card or bank statement for any payments made.
We accept online payment in a secure environment via Credit Card (Visa or Mastercard) PayPal or Bank Transfer.
All prices are quoted in Australia Dollars and are inclusive of GST.
365 Easy Returns Guarantee
We understand that sometimes you just change your mind. That’s why you can return most things anytime up to a year after purchase for a full refund or exchange.
All returns must be in original condition, have tags attached and be unused/unwashed.
Please send your returns to:
12 Park St
Exclusions - due to Health Concerns:
If a product is considered faulty, you can return it to either our online store (via mail) or to one of our retail stores, along with proof of purchase.
Once the product is has been assessed, and if determined to be faulty, we will provide a replacement or full refund (you decide which you want) and we will refund any postal costs for the return.
Please refer to our "FAQs" section for more information.
Any products being returned via post should be addressed to:
12 Park St